INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What payment methods do you accept?

At GTCKSA.COM, we offer multiple convenient and secure payment options for your purchases. Currently, we accept the following payment methods:

  • Credit or Debit Cards: We accept major credit cards such as Visa, Mastercard, and Mada. Simply enter your card details during the checkout process.

  • Apple Pay : For seamless and quick transactions, you can use Apple Pay if you have compatible devices and accounts. Look for their respective payment options during checkout.

  • Tabby - pay in installment using tabby with no extra fees. read more

Please note that all our payment methods are encrypted and follow the highest security standards to ensure the safety of your personal and financial information. If you have any further questions or need assistance with payment, feel free to reach out to our customer support team.

How long does it take for my order to be delivered?

At gtcksa.com, we strive to ensure prompt delivery of your orders. The exact delivery time may vary depending on your location and the shipping method selected. Here's a general overview of our delivery timeframe:

  • Standard Shipping: Our standard shipping option typically takes between 3 to 7 business days for delivery within the continental Saudi Arabia. 

  • Express Shipping: If you need your school supplies urgently, we offer express shipping options. With express shipping, you can expect your order to arrive within 1 to 3 business days, again depending on your location.

  • Tracking Your Order: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your delivery and get real-time updates on the estimated delivery date.

Please keep in mind that these delivery times are estimates and may be subject to occasional delays due to unforeseen circumstances such as extreme weather conditions or high shipping volumes. If you have any concerns about the status of your delivery, please don't hesitate to contact our customer support team, and we'll be happy to assist you.

What is your return/exchange policy?

please check our exchange and refund policy on the below link

https://gtcksa.com/refund_returns/

Will you restock items indicated as “out of stock?”

please add the out of stock item in your wishlist and once available we will notify you 

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