Order Cancellation and Replacement:

  1. Customers may cancel or request a replacement for their orders within 3 working days of receiving the product. The product must be returned to GTC’s address at the customer’s expense, subject to condition (2).

  2. If an order is canceled or modified after it has been dispatched by the shipping company, shipping fees will not be refunded to the customer.

Items Damaged Due to Shipping:

  1. Customers must notify GTC of any shipping-related damages within 48 hours of receipt. Notifications should include photographic evidence clearly showing the damage, along with the relevant order number. Compensation will be provided either through replacement of the damaged product or by refunding its value, subject to product availability.

  2. Claims for damaged items will not be accepted if reported after the 48-hour period specified above.

Manufacturer Defects:

  1. Customers must report products with manufacturer defects within 3 days of receiving the shipment. The item must be returned to GTC in its original condition. Upon verification of the defect, customers will be compensated by replacement or refund of the item’s value, subject to availability. All associated shipping costs will be covered by GTC, provided they do not exceed the customer’s original invoice amount. No claims will be accepted after the specified 3-day period or if the defect results from misuse or improper storage. Customers may coordinate with GTC to facilitate the return shipment through the company’s shipping providers.

Exclusions:

  1. Customized, personalized, or special-order items are not eligible for return, replacement, or refund unless they arrive damaged or defective.

Refund Processing Time:

  1. Refunds will be processed within 7-14 business days after GTC has received and inspected the returned items.

Return Procedure:

  1. Returned products must be unused, undamaged, and in their original packaging, including all accessories and documentation. Customers should securely package the items to avoid damage during transit and clearly label the shipment with their order number.

For questions regarding refunds and returns, please contact us at contactus@gtcksa.com.